TERMS & CONDITIONS 
​
By accepting a quote and making a booking either over the phone, e-mail or website’s contact form,

the customer agrees to be bound the following terms & conditions of fixit cleaners.
Below you can read about the terms and conditions that apply when you book our cleaning services.

Definitions
1.1. In these Terms of Business the following definitions apply:
“Us”, “We”, "Our" – means fixit cleaners
Driver – means the person providing services on behalf of fixit cleaners.
Customer – means the person or corporate body together with any subsidiary or associated company

as defined by the Companies Act 2006 to whom the services are provided by fixit cleaners.
Services – means the services carried out on behalf of fixit cleaners.
1.2. Unless the context requires otherwise, a reference to the singular include the plural and references

to the masculine include the feminine and vice versa.
1.3. The headings contained in these terms are for convenience only and do not affect their interpretation.
Contract
2.1 These Terms and Conditions represent a contract fixit cleaners and the customer.
2.2 The customer agrees that any use of the our services, including placing an order for cleaning services by telephone,

live chat, email, website forms shall constitute the customer’s acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by an owner of fixit cleaners , these Terms and Conditions

will prevail over any other terms of business or purchase conditions put forward by the customer.
2.4 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by an owner of Fixit Cleaners.

 

General

3.1 There is a 2 hour minimum charge on all jobs, after that, we charge every half hour.

3.2 All payments must be made in cash, PayPal or bank transfer upon job completion. 

3.3 Arrival time is estimated. We will do our best to be on time, but there might be delays.

We don't accept responsibility for any customer loses due to out of our control pick-up or delivery delays.

3.4 It's the customers responsibility to provide parking space. If there is no pre-arranged parking and our van receives a fine ticket, it will be the customer responsibility to pay the parking fine to the driver at the end of job.

3.5 If the customer changes or cancels the booking after it's already confirmed, the customer will be charged 50% of the confirmed amount. If the customer changes or cancels the booking  within 24 hours before the job, will be charged in full. We reserve the right to change or cancel any our bookings. If any delay is caused by the customer ( incorrect address or everything is not packed, etc. ) we reserve the right to add an extra cost to the final bill.

3.6 It's the customer responsibility to pack everything properly. We don't accept responsibility for any damage or breakage caused by poor packing. It's the customer responsibility to dismantle any system or furniture before our arrival.

3.7 We don't accept responsibility for lost property or damage after job and payment is completed.

All goods in transit are insured for £10,000, claims which exceeds this amount is non-refundable. 

3.8 No staff abuse, racist or discrimination will be tolerated. If our driver is forced to terminate a job,  because the customer is behaving in an unreasonable manner, the customer will still be charged in full.

Payment
4.1 Payment is due prior to service commencement in the form of a cash, bank transfer, standing order or card payment via PayPal.
4.2 Although greatly appreciated and a nice way to say ‘Thank you very much’, the Customer understands that tipping is not required.
4.3 fixit cleaners reserve the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
4.4 If fixit cleaners are forced to refer the Customer’s account for collection to a third party,

then extra fee may be added to the outstanding amount of the debt collecting company.
4.5 fixit cleaners reserve the right to cancel any contract and back charge additional for a past service to reflect the balance

of the standard rate if any misleading or false information was used to obtain discounted service

or if the given general requirements for the service and its performance would not be possible.
Cancellation
5.1. The customer agrees to pay the full price, if:
5.1.1.The customer cancels or changes the time or date less than 48 hours prior to the scheduled appointment.
5.1.2. There is a problem with the customer’s keys and the cleaners cannot let themselves in. If keys are provided,

they must open all locks.
5.1.3. The customer fails to provide access to the service premises, thus preventing the cleaner to carry out the booked cleaning visit.
5.2. If the customer needs to change the cleaning service or time, a minimum of 48 hours notice is required. 

Any changes in the cleaning schedule are subject to availability.
5.3. fixit cleaners work on any day of the week including Bank Holidays. If the customer’s cleaning service is due on a Bank Holiday

and he hasn’t called us to cancel the visit 48 hours prior to the start of the cleaning session.

The customer agrees to and understands that the regular amount due for that cleaning service

will be charged regardless of whether the cleaner has cleaned the customer’s property or not.
Claims
6.1. While the cleaners make every effort not to break your items, accidents do happen. Identical replacement is always attempted, but not guaranteed. For that reason, fixit cleaners requests all irreplaceable items (sentimental or monetarily valuable)

be stored away or not cleaned by the cleaner.
6.2. We will not be responsible for damage due to faulty or improper installation of some items also worn, old or damaged items.

All surfaces (granite,marble, etc.) are assumed sealed and ready to clean without causing harm.
6.3. In case of damage, we will repair the item it is costly. If the item cannot be repaired,

we will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement

from our source upon payment of cleaning service rendered.
6.4. The key replacement fee is paid only if the key is lost by our cleaner. There are a liability limits at £20 per location.
Complains
7.1. All complaints must be received in writing by email or text message and include evidence of the issued area

and description of the issue within a reasonable time of cleaning service completion, to ensure that the details

are received with a clear and complete manner. Due to the nature of the service,

reasonable time is equal to up to 48 hours upon completion of the cleaning service.
7.2. If the customer is displeased with a currently occurring cleaning service.

Please do not wait until the service is ending and please call us at 07477026321.
7.3 Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills,

however if it's in conformity with our requirements for a professional performance of the service

or the requested cleaning service is unsuitable for the situation, we will not be liable for any future issues.
Refunds
8.1. No refund claims will be entertained once the our cleaning service has been carried out.
8.2. The refund will be issued only if the customer has cancelled a cleaning service within 48 hours prior

to the start of the cleaning session and a payment has been already taken by the fixit cleaners.
8.3. The refund will be issued in case if a cleaning operative doesn’t attend a cleaning service,

payment for which has been already collected by the fixit cleaners.
Liability
9.1. fixit cleaners will not be liable under any circumstances for any loss, delays, expenses, damages, costs or compensations (whether direct, indirect or consequential) which may be suffered or incurred by the customer arising from or in any way connected with a late arrival of cleaner at the service address. fixit cleaners endeavors to be right on time on any visit

but sometimes due to traffic, transport related and other problems which are beyond our control,

the cleaner may arrive with a delay or the cleaning visit may be re-scheduled.
9.2. fixit cleaners will not be liable under any circumstances for any loss, delays, expenses, damages, costs

or compensations (whether direct, indirect or consequential) which may be suffered or incurred by the customer arising from

or in any way connected with:
9.2.1. Third party entering on the customer’s premises during the cleaning process.
9.2.2. A cleaning service not complete due to the lack of cleaning materials, lack of electricity,

hot water or equipment not in full working condition.
9.2.3. Any damages worth £50.00 or less.
9.2.4.An existing damage to customer’s property in the form of burns, old stains etc.

Which cannot be cleaned or removed completely by the cleaner using the customer’s cleaning materials & equipment.
9.2.5. Any damages caused by faulty or not in full working condition equipment or materials supplied by the customer.
9.2.6. fixit cleaners providing services for the customer if the customer has an outstanding amount aged 14 days

or more from the date the payment was due.
Additional Terms
10.1. If the customer requests keys to be collected by the cleaner from a third party’s address outside the postal code of the serviced address then a £15.00 charge will apply.
10.2. fixit cleaners, reserves the right to re-evaluate rates at any time should the customer list of task changes.
10.3. fixit cleaners reserves the right to amend the initial quotation,

should the Customer’s original requirements in excess of 15% will be discussed with the customer prior.