TERMS & CONDITIONS 
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By accepting a quote and making a booking either over the phone, e-mail or website’s contact form,

the customer agrees to be bound the following terms & conditions of fixit cleaners.
Below you can read about the terms and conditions that apply when you book our cleaning services.

Definitions
1.1. In these Terms of Business the following definitions apply:
“Us”, “We”, "Our" – means fixit cleaners
Handyman – means the person providing services on behalf of fixit cleaners.
Customer – means the person or corporate body together with any subsidiary or associated company

as defined by the Companies Act 2006 to whom the services are provided by fixit cleaners.
Services – means the services carried out on behalf of fixit cleaners.
1.2. Unless the context requires otherwise, a reference to the singular include the plural and references

to the masculine include the feminine and vice versa.
1.3. The headings contained in these terms are for convenience only and do not affect their interpretation.
Contract
2.1 These Terms and Conditions represent a contract fixit cleaners and the customer.
2.2 The customer agrees that any use of the our services, including placing an order for services by telephone,

live chat, email, website forms shall constitute the customer’s acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by an owner of fixit cleaners , these Terms and Conditions

will prevail over any other terms of business or purchase conditions put forward by the customer.
2.4 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by an owner of Fixit Cleaners.

Charges - fixed price

3.1 Half or full day fixed price rates are discounted and apply, if thus booked, regardless of whether the time taken for the job is less than the time booked.

3.2 If the work takes longer than the designated 4 or 8 hour duration, then labour charges will be added at our rolling hourly rate.

3.3.1 Fixed price Quotes shall be presented as a firm cost payable by the Customer.

It is subject to change in the following circumstances:

3.3.2 All variations to fixed price quotes must be made in writing. Orally agreed changes are not enforceable by either party.

3.3.3 If the Customer changes the scope or scale of works subsequent to the signing of the quote

If the price of materials is increased subsequent to the signing of the quote but before purchase

If it becomes clear before or during completion of works that hidden issues have come to light which could not have been anticipated at the time of signing.

3.3.4 Parking or congestion charge costs will be added to the bill once the final payment falls due and do not constitute part of the fixed price quote.

Charges - by time taken

4.1 The total charge to the Customer shall consist of the cost of materials supplied by us in addition to the amount of time spent by the operative in carrying out works both onsite and offsite. Including all reasonable time spent in obtaining unstocked materials.

4.2 Parking and Congestion Charge costs will be passed on to the Client at cost.

4.2 At the time of booking, our scheduler will estimate to the best of their ability and based on the information provided by the Customer the likely duration and scope of the work to be carried out. 

4.3 The handyman will reassess the scope of work on arrival and on-going through the work and, if further time is likely to be required, will inform the Customer as soon as possible of any changes and the reasons for them.

4.4 Works are carried out and may be increased above or reduced below the specified price.  

4.5 We reserve the right to increase the price before carrying out the works by an amount equivalent to any increase to us in the cost of relevant materials, parking, labour or equipment transport/hire since the date upon which fixit cleaners estimate, written, emailed or oral, was given, save that if this would increase the estimated price by more than 10%,

4.6 The Customer may cancel the Contract provided it does so before the Works are begun, any relevant materials are ordered or any relevant equipment is hired.

Finding work -diagnostic & fault

5.1.1 By definition, it is impossible to predict correctly how long it will take to find and solve an unknown problem. fixit cleaners will advise an initial visit to start investigating the problem. If the problem is not found in this first visit, the handyman will outline what investigation has taken place and what the next steps will be. 

5.1.2 This initial visit is fully chargeable on the basis that work and expertise have been brought to bear on the issue and that progress has been made towards the solution through the ruling out of certain possibilities. 

Payment
5.1 Payment is due prior to service commencement in the form of a cash, bank transfer, standing order or card payment via PayPal.
5.2 Although greatly appreciated and a nice way to say ‘Thank you very much’, the Customer understands that tipping is not required.
5.3 fixit cleaners reserve the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
5.4 If fixit cleaners are forced to refer the Customer’s account for collection to a third party,

then extra fee may be added to the outstanding amount of the debt collecting company.
5.5 fixit cleaners reserve the right to cancel any contract and back charge additional for a past service to reflect the balance

of the standard rate if any misleading or false information was used to obtain discounted service

or if the given general requirements for the service and its performance would not be possible.
Cancellation
6.1 The customer agrees to pay the full price, if:
6.1.1 The customer cancels or changes the time or date less than 48 hours prior to the scheduled appointment.
6.1.2 There is a problem with the customer’s keys and the workers cannot let themselves in. If keys are provided,

they must open all locks.
Claims
7.1 We will not be responsible for damage due to faulty or improper installation of some items also worn, old or damaged items.

7.2 In case of damage, we will repair the item it is costly. If the item cannot be repaired,

we will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement

from our source upon payment of cleaning service rendered.
7.3 The key replacement fee is paid only if the key is lost by our cleaner. There are a liability limits at £20 per location.
Complains
8.1. All complaints must be received in writing by email or text message and include evidence of the issued area

and description of the issue within a reasonable time of service completion, to ensure that the details

are received with a clear and complete manner. Due to the nature of the service,

reasonable time is equal to up to 48 hours upon completion of the cleaning service.
8.2 If the customer is displeased with a currently occurring service.

Please do not wait until the service is ending and please call us at 07818345828.
8.3 Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills,

however if it's in conformity with our requirements for a professional performance of the service

or the requested cleaning service is unsuitable for the situation, we will not be liable for any future issues.
Refunds
9.1 The refund will be issued only if the customer has cancelled a service within 48 hours prior

to the start of the service and a payment has been already taken by the fixit cleaners.
Liability
10.1 fixit cleaners will not be liable under any circumstances for any loss, delays, expenses, damages, costs or compensations (whether direct, indirect or consequential) which may be suffered or incurred by the customer arising from or in any way connected with a late arrival of worker at the service address. fixit cleaners endeavors to be right on time on any visit

but sometimes due to traffic, transport related and other problems which are beyond our control,

the cleaner may arrive with a delay or the service may be re-scheduled.
10.2 fixit cleaners will not be liable under any circumstances for any loss, delays, expenses, damages, costs

or compensations (whether direct, indirect or consequential) which may be suffered or incurred by the customer arising from

or in any way connected with:
10.2.1 Third party entering on the customer’s premises during the service process.
10.2.2 Any damages worth £50.00 or less.
10.2.3 Any damages caused by faulty or not in full working condition equipment or materials supplied by the customer.
10.2.4 fixit cleaners providing services for the customer if the customer has an outstanding amount aged 14 days

or more from the date the payment was due.

Guarantee

11.1 All works made by fixit cleaners are guaranteed for 6 months after works completion . After 6 months has expired and no repairs or snagging has been claimed by the Customer then fixit cleaners will not be liable to return and make adjustments but will charge for any further repairs. Every opportunity must be given to fixit cleaners to make any adjustments or repairs to the completed work. If however the repairs have been made by the customer before consulting fixit cleaners of the issue then we will not be liable for cost of repairs as no opportunity was given to repair any issues within guarantee time. 

Additional Terms
12.1 fixit cleaners, reserves the right to re-evaluate rates at any time should the customer list of task changes.
12.2 fixit cleaners reserves the right to amend the initial quotation,

should the Customer’s original requirements in excess of 15% will be discussed with the customer prior.